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0844 381 0816

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DPD is a German parcel delivery group which delivers almost 5 million parcels around the world every day. They have been delivering parcels in the UK since the early 2000s. Unlike other couriers, DPD offers an app which allows customers to track the driver and see when their parcel is due for delivery. However, this is often frustrating for customers when they can see a driver go past their house without stopping then claim that nobody was at home. DPD receives a lot of complaints and negative media attention in the UK. Read this guide to find out the best way to contact DPD with a specific complaint about DPD courier services.

DPD Missed Delivery Complaints

When nobody is there to sign for a parcel or there is no safe place or neighbour to leave it, then the DPD driver should leave a card. You can use the number on this missed delivery card or your original tracking number to go online and change your delivery. You can make amendments to the address, including switching to DPD Pickup, to arrange a redelivery. If you are unable to do this, or if there is a problem with the missed delivery card, then reach out to DPD by e-mail at customerservices@dpd.co.uk. You can also fill out an enquiry form on the DPD website. They might take up to 24 hours to reply before you can sort things out.

DPD has become the first parcel carrier to provide customers with a one hour window for their home deliveries. Shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a precise one hour window in which the driver will arrive. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact DPD in an easy-to-use summary.

DPD Delay Complaints

On the day of your scheduled delivery, DPD should e-mail or text you with a 1-hour time slot for your parcel to arrive. You cannot change this time slot, but it should be for one hour between 6am and 10pm on weekdays. Their delivery hours are shorter on weekends, and Saturday deliveries cost more. Delays can cause a lot of inconvenience for customers who have to take time off work or will be going away. If you do not receive a delivery time slot, or your parcel does not arrive on that day, then you should complain to DPD. Check online to see if the driver claimed to make a delivery attempt. Then phone DPD on their number. You could also contact your local DPD depot if they are holding your parcel to find out why.

DPD Pickup Complaints

Some customers choose to divert their parcels to a DPD Pickup location so that they can collect it when they are available instead of missing a delivery when they won’t be at home. If there is a problem with your collection, you can ask to raise a complaint while you are at the DPD Pickup shop. If they are not able to help you there, then you should contact DPD customer services. You can complain if your parcel is not there or if they refuse to give it to you even though you provide the correct forms of ID. Call DPD on their numberand give your reference number and the location of the DPD Pickup point to explain your complaint.

DPD Lost Parcel Complaints

Delays are one thing, but sometimes DPD loses track of parcels completely. Whether they claim that the driver left the parcel in a location where there is no sign of it, or they fail to deliver and cannot find it in their depot, then you certainly have the right to make a formal complaint about your lost goods. If it was an order from a retailer, then you should contact the retailer directly so that they can make a claim against DPD and sort out a replacement or refund for you in the meantime. If it is an urgent complaint concerning high-value goods, then you should call their number and demand an investigation into your missing parcel.

DPD Wrong Address

Sometimes parcels are not lost, but the driver delivers them to the wrong address. If you check with your neighbours and they do not have your parcel, or the delivery address isn’t the same as the address that you provided, then you should complain to DPD. You should definitely complain if the tracking shows that you signed for the parcel at another address when you didn’t. Recovering the parcel is an urgent request, so you must call DPD on their number to request this. The driver should go back to the wrong address and ask for the parcel back. If you receive somebody else’s DPD parcel, then you should report this to DPD.

DPD Damage Complaints

If a parcel is packaged appropriately but it still arrives with damage to the item inside, then you should report this to the sender. They will have to make a claim for loss or damage to DPD and sort out a replacement item or refund for the customer. If the damage is only to the parcel but the contents are fine, you can still complain to DPD about their handling of the parcel. For example, tears or marks from being thrown about or weather damage from being left outside. Report your complaint online or if it is more serious, contact the sender as well and ring DPD on their numberto report the details of the parcel damage yourself.

DPD Driver Complaints

DPD drivers are often the cause of complaints about the courier because they are trying to meet delivery targets. To do this, they often drive straight past and pretend that nobody was in, or even fake signatures and leave parcels outside just to save time. Sometimes, a driver will even throw a parcel over a fence or on a roof, or leave it in a bin or on a doorstep where it could easily be stolen. Drivers can also drive dangerously in their hurry to make deliveries. If you witness or experience firsthand a DPD driver behaving in such a reckless manner, then take down their licence plate number, the time and date, and location of the event. You can report a driver to DPD by sending an e-mail to customerservices@dpd.co.uk.

To escalate a complaint to DPD, you should send an e-mail to the Direct of Customer Experience (Sinead Croke) at scroke@dpd.co.uk with all the details of your complaint.

DPD Delivery Email Virus removal guide

What is DPD Delivery Email Virus?

'DPD Delivery Email Virus' is one of many spam email campaigns used to proliferate the DanaBot trojan. Users receive a fake notification regarding delivery of a package from the DPD delivery company. They are encouraged to check the delivery status by clicking 'Run Parcel Track', however, the link leads to download of an archive containing a malicious .js (JavaScript) file.

As mentioned above, users are presented with a link that supposedly allows them to track the status of packages. After clicking the link, they are prompted with download of an archived JavaScript file. Opening this file leads to infiltration of the DanaBot trojan. The same email also offers download of a DPDgroup application. The 'Find out more' link also leads to the same JavaScript file download. As mentioned, this email is presented as a notification from DPD - a legitimate delivery company. Clearly, this legitimate organization has nothing to do with the 'DPD Delivery Email Virus' spam campaign. Cyber criminals often hide behind names of popular companies and governmental agencies. They do this to increase the number of infections - users are much more likely to open files when the sender is familiar to them. DanaBot is essentially a banking trojan. Its main purpose is to gather login details and passwords from bank account websites. DanaBot hijacks browsers and modifies bank websites so that all entered logins/passwords are saved to a remote server controlled by cyber criminals. In addition, DPD Delivery Email Virus takes a screenshot of the victim's desktop, records a list of existing files and detailed system information. This data is also saved to the remote server. DanaBot's developers aim to generate as much revenue as possible and, thus, it is highly probable that hijacked accounts will be misused through money transfers, online purchases, and so on. The presence of this virus can lead to significant financial loss and serious privacy issues. Therefore, if you have already opened 'DPD Delivery Email Virus' campaign emails, you should immediately delete downloaded files, scan the system with a reputable anti-virus/anti-spyware suite, and eliminate all threats.

DanaBot shares many similarities with Hancitor, TrickBot, Emotet, Adwind, and many other trojans distributed using spam campaigns. Their behavior might slightly differ (some gather personal information, others cause chain infections - one virus distributes another), but all of these viruses pose a direct threat to your privacy and computer safety. Therefore, eliminate them immediately.

How did DPD Delivery Email Virus infect my computer?

'DPD Delivery Email Virus' campaign proliferates a malicious JavaScript file. Once opened, this file executes commands that download and install DanaBot into the system. Almost all spam email campaigns are based on an identical malware distribution model - cyber criminals present malicious files (in most cases, Microsoft Office documents) as legitimate, thus often tricking users into downloading and opening them. Note that DanaBot malware works on the Microsoft Windows Operating System only, and users of other platforms have nothing to worry about.

How to avoid installation of malware?

To prevent this situation, be very cautious when browsing the Internet. Think twice before opening email attachments. If the file is not relevant or has been received from a suspicious/unrecognizable email address, it should never be opened. Furthermore, have a reputable anti-virus/anti-spyware suite installed and running, since these tools can detect and terminate malicious files before they do any damage. Keep installed applications and operating systems up-to-date. The main reasons for computer infections are lack of knowledge and careless behavior, and the key to safety is caution. If you have already opened a 'DPD Delivery Email Virus' attachment, we recommend running a scan with Malwarebytes for Windows to automatically eliminate infiltrated malware.

Text presented in the 'DPD Delivery Email Virus' email message:

Subject: Your parcel is on its way
We’ll deliver your BT parcel on
Your parcel is on its way a 1 hour time slot has been selected for delivery once your parcel has been loaded on the van, usually by 1:00pm. Click run parcel track to get accurate delivery time or rearrange delivery.
Please note, our driver is unable to leave this item safe.
Run Parcel Track
Your parcel: -
Download our app
Never miss a parcel delivery from your favourite DPDgroup companies, DPD Local and DPD.
Find out more

Screenshot of DanaBot process in Windows Task Manager:

Another variant of 'DPD Delivery' email spam campaign (written in Portuguese):

Text presented within this email:

Subject: [Recipient's_Email] Encontramos sua encomenda. - DPD - Track and Trace: H7FGME7 - 23/02/2020 22:28:54

Se não esta visualizando clique aquiz

Estimado cliente:

A DPD está empenhada em manter a segurança, confidencialidade e proteção
dos seus dados através de medidas apropriadas para assegurar a proteção dos
mesmos e impedir o acesso de pessoas não autorizadas. Submetemos os nossos
sistemas e políticas de segurança a análises periódicas de forma a garantir
que os dados estão seguros e protegidos.

O seu correio eletrônico está em nosso banco de dados por este motivo informamos
via email que a sua encomenda já está disponível para retirada. Aceda ao
link abaixo para ter acesso aos documentos detalhados.

Documentos em anexo aqui.

Cumprimentos, Maria Fonseca
Apoio ao Cliente

Portugal, Lisboa 23/02/2020 22:28:54

Av. Infante D. Henrique
Lote 10 - Olivais Sul
1849-003 Lisboa

Screenshot of a DPD-themed MS Excel document (distributed via spam emails) which injects Gozi malware into the system:

Instant automatic malware removal:Manual threat removal might be a lengthy and complicated process that requires advanced computer skills. Malwarebytes is a professional automatic malware removal tool that is recommended to get rid of malware. Download it by clicking the button below:
▼ DOWNLOAD MalwarebytesBy downloading any software listed on this website you agree to our Privacy Policy and Terms of Use. To use full-featured product, you have to purchase a license for Malwarebytes. 14 days free trial available.

Quick menu:

• STEP 1. Manual removal of DanaBot malware.
• STEP 2. Check if your computer is clean.

How to remove malware manually?

Manual malware removal is a complicated task - usually it is best to allow antivirus or anti-malware programs to do this automatically. To remove this malware we recommend using Malwarebytes for Windows. If you wish to remove malware manually, the first step is to identify the name of the malware that you are trying to remove. Here is an example of a suspicious program running on a user's computer:

If you checked the list of programs running on your computer, for example using task manager and identified a program that seems suspicious, you should continue with these steps:

Download a program called Autoruns. This program shows auto-start applications, Registry, and file system locations:

Restart your computer into Safe Mode:

Windows XP and Windows 7 users: Start your computer in Safe Mode. Click Start, click Shut Down, click Restart, click OK. During your computer start process, press the F8 key on your keyboard multiple times until you see the Windows Advanced Option menu, and then select Safe Mode with Networking from the list.

Video showing how to start Windows 7 in 'Safe Mode with Networking':

Windows 8 users: Start Windows 8 is Safe Mode with Networking - Go to Windows 8 Start Screen, type Advanced, in the search results select Settings. Click Advanced startup options, in the opened 'General PC Settings' window, select Advanced startup. Click the 'Restart now' button. Your computer will now restart into the 'Advanced Startup options menu'. Click the 'Troubleshoot' button, and then click the 'Advanced options' button. In the advanced option screen, click 'Startup settings'. Click the 'Restart' button. Your PC will restart into the Startup Settings screen. Press F5 to boot in Safe Mode with Networking.

Video showing how to start Windows 8 in 'Safe Mode with Networking':

Windows 10 users: Click the Windows logo and select the Power icon. In the opened menu click 'Restart' while holding 'Shift' button on your keyboard. In the 'choose an option' window click on the 'Troubleshoot', next select 'Advanced options'. In the advanced options menu select 'Startup Settings' and click on the 'Restart' button. In the following window you should click the 'F5' button on your keyboard. This will restart your operating system in safe mode with networking.

Video showing how to start Windows 10 in 'Safe Mode with Networking':

Extract the downloaded archive and run the Autoruns.exe file.

In the Autoruns application, click 'Options' at the top and uncheck 'Hide Empty Locations' and 'Hide Windows Entries' options. After this procedure, click the 'Refresh' icon.

Dpd Not Received Time Slots

Check the list provided by the Autoruns application and locate the malware file that you want to eliminate.

You should write down its full path and name. Note that some malware hides process names under legitimate Windows process names. At this stage, it is very important to avoid removing system files. After you locate the suspicious program you wish to remove, right click your mouse over its name and choose 'Delete'.

After removing the malware through the Autoruns application (this ensures that the malware will not run automatically on the next system startup), you should search for the malware name on your computer. Be sure to enable hidden files and folders before proceeding. If you find the filename of the malware, remove it.

Reboot your computer in normal mode. Following these steps should remove any malware from your computer. Note that manual threat removal requires advanced computer skills. If you do not have these skills, leave malware removal to antivirus and anti-malware programs. These steps might not work with advanced malware infections. As always it is best to prevent infection than try to remove malware later. To keep your computer safe, install the latest operating system updates and use antivirus software.

Dpd Not Delivered In Time Slot

To be sure your computer is free of malware infections we recommend scanning it with Malwarebytes for Windows.